PRIVACY POLICY

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our website and services. Atria are the data controller, for all data provided to us as a result of direct communication from customers / clients wishing to enquire or utilize our services, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Atria will process Personal Data as necessary to perform the Data Processing Services and as further instructed by the Customer / Client in its use of the Services, who in these instances are the Data Controller.

We have appointed a Data Protection Officer who oversees privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below or email: dpo@weareatria.com.

2. WHO WE ARE

Our full details are:

Agena Solutions Limited T/A Atria
Company Registration Number 06496884
Email address: info@weareatria.com
Registered office address: 49 Station Road, Polegate, BN26 6EA.

We are registered as a Data Controller with the Information Commissioners Office and our reference number is Z2270603.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at: dpo@weareatria.com.

3. THE DATA THAT WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:

  • Communication Data: This includes any communication that you send to us through the contact form on our website, email, text, social media messaging, or any other communication channel. We process this data to communicate with you, maintain records, and for the establishment or defence of legal claims.
  • Customer/ Client Data: Includes data relating to any purchases of goods and services, such as name, billing address, email, and payment details. Processed to supply goods/services you purchase and keep transaction records.
  • Personal Data: Submitted by Customers/Clients into Atria systems, including names, addresses, contact details, images, and vehicle registrations. Processed to perform agreed services.
  • User Data: Includes data about how you use our website and services. Processed to ensure functionality, security, and administration of our site.
  • Technical Data: Includes data about your website usage, browser details, and analytics. Processed to understand and improve site performance.
  • Sensitive Data: We do not collect sensitive data such as race, ethnicity, health, or criminal records.

Where required, personal data may be processed without your knowledge where permitted by law.

4. COOKIES

You can set your browser to refuse cookies or alert you when they are used. Disabling cookies may affect website functionality. For more details, see the Atria Cookie Policy.

5. DISCLOSURE OF PERSONAL DATA

We may share your data with:

  • IT and system administration providers
  • Professional advisors (lawyers, auditors, etc.)
  • Regulatory bodies and law enforcement

All third parties are required to respect your data’s security and process it lawfully. We do not transfer data outside the UK.

6. DATA SECURITY

We have implemented measures to prevent unauthorised access, disclosure, or use of your personal data. We have procedures in place to respond to data breaches.

7. DATA RETENTION

Your data will be retained only as long as necessary to fulfil legal, contractual, and reporting requirements. Customer data is retained for six years post-service for tax purposes.

8. YOUR LEGAL RIGHTS

You have rights to access, correct, or delete your data, among others. Details are available at: https://ico.org.uk/individual-rights. Contact us at dpo@weareatria.com to exercise these rights.

9. UPDATES TO THIS PRIVACY POLICY

This policy is reviewed regularly to ensure transparency.

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